Troubleshooting the Kajabi Log-In Problem
I bet you’re pulling your hair out trying to figure out why your Kajabi log-in isn’t working. You’ve tried and tried, but still no luck. Don’t worry, it happens to the best of us every once in a while. We’re here to help get you troubleshooting with some simple solutions.
The Basics
Before we start, we have to cover the basics. To begin, make sure you’re using the right information for your Kajabi log-in. Double-check that you’re using the right email and password that’s associated with your Kajabi account.
If you don’t remember your password, you can always reset it by entering your email and clicking the ‘forgot my password’ link below the log-in fields. If you don’t see that link, it means you’re not using the right email address.
Can’t See the Kajabi Login Page?
If you can’t even see the log-in page after entering the website URL, check to make sure you’re using the right URL. If you’re attempting to access the log-in page from an app, make sure the app is up to date.
Your Web Browser Could be the Problem
It’s possible that you’re having trouble logging in because of your web browser. Your browser could be out of date or you could be trying to access Kajabi with a browser that doesn’t support the website.
So check that your web browser is up to date and that it supports Kajabi. To make sure, search your browser name followed by ‘Kajabi’.
Clear Your Browser Cache
It’s possible that you’re having trouble logging in because of your web browser cache. Your browser is programmed to load previously stored files, which can interfere with some websites or cause errors.
So try clearing your browser’s cache. Here’s how to do that:
- Go to your browser’s settings.
- Find the ‘privacy/clear browsing data’ option.
- Check every option except for passwords.
- Then hit ‘clear’. That should do it.
Can You Reach Kajabi’s Website?
It’s possible that the log-in isn’t working because you can’t even access Kajabi’s website. If you can’t, that means there’s an issue with your internet connection or the Kajabi website could be down.
To make sure, try some other websites and see if they function normally. If they do, that means there’s an issue with Kajabi’s website or server.
Check If There Are Any Maintenance Schedules
It’s possible that Kajabi’s website or servers were scheduled for maintenance. Some websites post their scheduled maintenance online, so check if that’s the case.
If Kajabi is posting scheduled maintenance, the website will usually post information about when the maintenance will take place and how long it will last. If that’s the case, it’s best to wait until Kajabi finishes their maintenance.
Try and Contact Kajabi
If nothing’s working, then it’s time to contact Kajabi’s customer support team. Head over to their website and find the customer service contact page.
There you should find their email, phone number, or live chat. It’s best to outline the issue in as much detail as possible. Make sure to include what steps you’ve taken so far and attach any screenshots that could be helpful.
Summary
Kajabi log-in hiccups can be a pain, but they’re usually easily solved by troubleshooting some basic steps. First, make sure you’re using the right information for your Kajabi log-in. Then double-check that you’re using the right URL and that your browser is up to date and supports Kajabi.
Clear the browser cache and check if you can reach Kajabi’s website. If none of these steps are successful, there could be a scheduled maintenance issue or it’s time to email, call, or chat with Kajabi’s customer service team.
With any luck, one of these steps will help you log-in successfully to Kajabi. Good luck!